Support, requests and claims

Use this traceable channel for support, petitions, complaints, claims, privacy requests, licensing questions, or creator payout inquiries.

File a request

After filing, you will receive a reference, UTC timestamp, and a private tracking code.

DmGby uses these details to handle and document your request as described in the Privacy Policy. Do not include passwords, payment credentials, or unnecessary sensitive data.

Track a request

Enter the reference and private code exactly as shown in your acknowledgement.

Other contact channels

General support emailsoporte@dmgby.comX (Twitter)@_dmgby

DmGby records the filing immediately. Applicable response periods depend on the request and mandatory law.